Information

Shipping & Delivery

Last updated 3 October 2026

All orders placed before 3pm on a working day are dispatched the same day. Orders placed after 3pm or on weekends are dispatched the next working day. All orders are shipped from the United Kingdom via Royal Mail.

Delivery options

Standard £1.993–5 working days
Express £2.991–2 working days
Next working day £7.99Order by 3pm

Tracking your order

A confirmation email is sent once your order has been dispatched, including a tracking link so you can follow your delivery. You can also track your order directly at royalmail.com/track-your-item. If you have not received a confirmation email within 24 hours of placing your order, check your spam folder or contact us at cs@totally-numb.com.

Problems with your delivery

If your order arrives damaged, is missing items, or has not arrived within the expected timeframe, contact us at cs@totally-numb.com with your order number and we will resolve it. All delivery issues must be reported within 14 days of the expected delivery date.

Frequently asked questions

Do you offer free shipping?

Yes. Standard shipping is free on orders from £40, and next working day shipping is free on orders from £80.

Can I change my delivery address after ordering?

If your order has not yet been dispatched, contact us at cs@totally-numb.com and we will update the address. Once dispatched, the delivery address cannot be changed.

Do you ship internationally?

We currently ship within the United Kingdom only.

What happens if I'm not home for delivery?

Your courier will follow their standard redelivery process. This typically means a card is left with instructions for redelivery or collection. Check your tracking link for details.

My order hasn't arrived — what should I do?

Check your tracking link first. If the expected delivery window has passed and tracking shows no update, contact us at cs@totally-numb.com with your order number.

Returns & Refunds