Legal

Cookie Policy

Last updated 30 July 2026

Cookies are small text files stored on your device when you visit a website. They help the site function properly, remember your preferences, and understand how visitors use the pages. This policy explains what cookies the Totally Numb website uses and how you can manage them.

This policy is issued by Matrix Health Group Ltd, a company registered in England and Wales (company number 17099304), whose registered address is Paddock Business Centre, 2 Paddock Road, Skelmersdale, Lancashire, WN8 9PL, VAT registration number GB 523 7816 82 (trading as Totally Numb).

Cookies we use

Required EssentialRequired for the site to function. These include session cookies for your shopping cart, authentication, and security. You cannot opt out of these without affecting site functionality.
Optional AnalyticsHelp us understand how visitors use the site so we can improve it. These collect anonymous usage data and do not identify you personally.
Optional MarketingUsed to deliver relevant advertising and track the effectiveness of campaigns. These are only set with your consent.

Managing your cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block cookies entirely, delete existing cookies, or be prompted before a cookie is set. Be aware that blocking essential cookies may prevent parts of the site from functioning correctly.

Third-party cookies

Our site uses services from Shopify, and may include integrations with payment processors and analytics providers that set their own cookies. We do not control these cookies. For information on their use, refer to the relevant provider’s cookie or privacy policy.

Frequently asked questions

What happens if I block all cookies?

Essential site functions like the shopping cart and checkout may not work. Analytics and marketing cookies can be blocked without affecting core functionality.

Do you use cookies to track me across other websites?

We do not track you across other websites. Any marketing cookies used on our site operate within the scope of our advertising partnerships and only with your consent.

How do I withdraw my cookie consent?

You can change your preferences at any time through the cookie consent banner on the site, or by clearing cookies in your browser settings.

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